In response to your comments: This is first I've heard about any "melting" of the fuse box. Neither you mentioned this when the car was in your possession, and Melloy Nissan did not mention it. I will inspect it personally, but I find it odd neither of you mentioned it. Also, I am SO thankful I took the car to a different shop. You charged me over $400 to diagnose it and you diagnosed it WRONG. You didn't ask for "more" time to diagnosed it. You told me you found the issue and it would be $2500. What if I gave you the green light? I would have spent $2900 and the issue still would have not been fixed. I know your time is valuable but I don't believe a well trained, knowledgeable shop should just keep charging their hourly rate if they are chasing their own tail. In fact, Melloy told me they had a $120 rate for diagnostic but they would not just run the tally up. They would only charge the $120 until they found the problem. And they found the problem pretty fast when you guys over-looked it. Thank you for giving my daughter a ride. I did not know that and I really appreciate it. I also appreciate the refund and I respect you for recognizing your mistake and making good on it. I don't think my review is vitriol (cruel and bitter). I think it is accurate. I think you guys did a poor job of diagnosing the car. I think you guys charged way too much just to "look" for the problem. I think you guys started throwing parts at the car when you couldn't find the cause...and I think that in itself is wrong. (UPDATE-> Turns out MC AUTO misdiagnosed my car. After getting it repaired at Melloy Nissan, I called them and let them know they misdiagnosed the vehicle and that they charged me $412 for nothing. They instantly refunded my money with no argument. I give them props for that and appreciate them admitting they were wrong). BEWARE. I used these reviews to find a place for my daughter who goes to college at UNM. Sent her there. They charged $412 just to LOOK at the issues (2.5 hours labor they said). After that, they had NO answers except to "start" with replacing the fuse box and then go from there. Quote? $2565.00. So almost $3000 and they wouldn't be sure it would be fixed. NO THANKS! Called the Nissan dealership and they quoted the same repair for $1330. The part was going to be $1514 at Morris and only $1100 at the DEALERSHIP! When did a dealership become MORE affordable? (Also to note, I found the exact brand new part online through two actual Nissan dealerships for $735). When I asked Morris about why the part was $400 more through them, they said "well we have to have a "mark-up" to make money. Well you made $411 by LOOKING at the car. Never again. Be very careful when choosing.
Dear Mr. Branch, Electrical problems can be very tricky and sometimes require extra time to diagnose. In diagnosing these problems, there is a margin for human error and, in this case, it was exacerbated by the fact that the vehicle had been to two other shops previously. That being said, we are truly sorry that we didn't find the wiring issue. In our defense, the vehicle was unscheduled and we did our best to look at the vehicle in a timely fashion as well as giving your daughter a ride to UNM, which is out of our usual ride range. We understand your disappointment, but feel that your vitriol is undeserved as we did refund the entire amount of the diag time and the fuse box IS melted around the fuse from it shorting out, so that is an issue that will need to be addressed in the future. If you have any further questions or comments, please feel free to call. Thank you, Russ Threadgill **If you look at the inspection that we sent, you will see the pictures of the fuse box with the burn marks and I believe that Pamela had walked you through that inspection. That being said, we are glad that your daughter's vehicle is back on the road.
- Morris & Comanche Auto Service